Refund and Return Policy
At Marine Electronics Shop we value your satisfaction and strive to provide you with the best products and services. We understand that sometimes returns and refunds may be necessary. This document outlines our refund and return policy for purchases related to trolling motors, fishfinders, and kayak boats.
Returns and Exchange Eligibility
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging
- Proof of purchase, such as the order number or receipt, must be provided.
- The return or exchange request must be initiated within the specified timeframe.
If you are not satisfied with your purchase and meet the eligibility criteria, you may request a refund. Refunds will be issued using the original payment method. Please allow [number of days] for the refund to be processed and reflected in your account
Should you wish to exchange a product for a different model, size, or color, we are happy to assist you. Exchanges are subject to product availability. If the desired item is not available, we will work with you to find a suitable alternative or provide a refund.
Frequently Asked Questions (FAQs):
A1: Yes, you can return an item if it meets our return eligibility criteria. However, please note that return shipping costs may apply, and you will be responsible for arranging the shipment back to us.
A2: We take great care in ensuring the quality of our products. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund.
A3: Yes, certain items are non-returnable for safety and hygiene reasons. These may include, but are not limited to, opened electronic components, software, or items that have been explicitly marked as non-returnable on our website. Please review the product description and specifications before making a purchase
Return Shipping Costs:
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part, such as a damaged or defective item. We recommend reviewing our specific return policy for detailed information on return shipping costs.
If the return is a result of our error, such as receiving a damaged or defective item, we will cover the return shipping costs. In such cases, please contact our customer support team to initiate the return process and discuss the available options for return shipping.
If you are returning an item due to reasons other than our error or a defective product, you will generally be responsible for the return shipping costs. These costs may vary depending on factors such as the size, weight, and destination of the returned item.