Customer Service

Send us a message using the following methods. We’ll do our best to respond in a timely manner


Text A Customer Experience Agent

 (standard carrier rates apply to texts) +1(502) 230-8056
Monday-Friday 7am-7pm CT, Saturday and Sunday 9am-6pm CT 


Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free shipping for all orders above $100. For orders below $100, a flat shipping fee of $20  will be applied at checkout. We aim to provide you with the best value for your money while ensuring a smooth delivery experience.

Which payment methods are accepted ?

 we offer a variety of convenient payment methods to cater to our customers’ preferences. We accept direct bank transfers, Zelle, and CashApp. These payment methods offer several advantages, including:

Direct Bank Transfer: By choosing this payment method, you can securely transfer funds directly from your bank account to ours, eliminating the need for intermediaries and reducing the risk of unauthorized access to your financial information.

Zelle: Zelle provides a fast and secure way to send money directly from your bank account to ours. It offers quick transactions, real-time notifications, and a user-friendly experience.

CashApp: With CashApp, you can make easy and instant payments using your mobile device. It’s a convenient option for those who prefer mobile payment solutions.

By offering these payment methods, we aim to provide our customers with flexibility, security, and peace of mind during their shopping experience.

How long will delivery take?

We understand the importance of timely delivery. Once your order is confirmed, our dedicated team will process it promptly. The estimated delivery time depends on your location and the shipping method selected. however, a general shipping times for various locations are given below

Delivery to the US 1-4 days

Delivery to the EU 2-7 days

Delivery to the Canada 3-9 days

Delivery to the North America 4-9 days

Delivery to the South America 4-9 days

Delivery to the Asia 8-15 days

Delivery to the Oceania and Australia 8-15 days

Delivery to the Africa 8-20 days

Delivery to the Middle East 8-15 days

Delivery to the South Asia 8-15 days

Delivery for other countries 5-25 days


How secure is shopping in the Online Shop? Is my data protected?

We prioritize the security and privacy of our customers’ information. Our Online Shop implements industry-standard security measures to protect your data during the entire shopping process. We utilize advanced encryption technology to safeguard your personal and payment information. Additionally, we adhere to strict privacy policies and do not share your data with third parties without your consent. Shop with confidence, knowing that your information is protected.

What exactly happens after ordering?

After placing an order  you will receive an order confirmation email containing the details of your purchase. Our dedicated team will then prepare your order for shipment, ensuring that each item is carefully packaged and ready to be delivered to your doorstep. We will keep you updated on the progress of your order, including tracking information, so you can monitor its status until it reaches you.

Do I receive an invoice for my order?

Yes, absolutely! We provide a detailed invoice for every order placed in our store . Once your order is confirmed, an invoice will be generated and sent to the email address you provided during checkout. This invoice serves as a proof of purchase and includes essential details such as the item(s) ordered, quantities, prices, applicable taxes, and any shipping fees. Please keep the invoice for your records or in case you need to contact our customer support team regarding your order.

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